Privacy Policy

Last Updated: 11 September 2024

1. Introduction

Welcome to Perfectstay Holiday Rentals. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or use our services. By accessing or using our website, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following types of personal information:

Contact Information: Name, email address, phone number, and address.
Booking Information: Details about your reservations, stay preferences, and special requests.
Payment Information: Credit card details and billing address.
Communication Data: Emails, messages, and other communications sent to or from Perfectstay Holiday Rentals.
Technical Information: IP address, browser type, device information, and website usage data.

3. How We Use Your Information

We use your personal information for the following purposes:

To process and manage your bookings and reservations.
To communicate with you regarding your stay, including sending booking confirmations, updates, and special offers.
To improve our services, website functionality, and user experience.
To comply with legal obligations and protect the rights and safety of our guests, staff, and property.

4. Use of Mailgun

We use Mailgun to send emails, including booking confirmations, updates, and marketing communications. Mailgun is a third-party email delivery service that helps us manage and send emails more efficiently. By using our services, you acknowledge that your personal information may be transferred to and processed by Mailgun in accordance with their privacy policy.

5. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information with:

Service Providers: Companies that provide services on our behalf, such as Mailgun, payment processors, and IT support.
Legal Authorities: When required by law, or to protect our rights, property, or safety.

6. Data Security

We take the security of your personal information seriously. We implement reasonable security measures to protect your data from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights

You have the right to:

Access, correct, or delete your personal information.
Opt-out of marketing communications by following the unsubscribe instructions in the emails we send.
Withdraw consent where processing is based on consent.
Lodge a complaint with a supervisory authority if you believe your privacy rights have been violated.

8. Retention of Information

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated 11 September 2024. We encourage you to review this policy periodically.